Return & Refund Policy

Process/ Steps to initiate the return or refund

Thank you for shopping with us. Your satisfaction is important to us. Please read our return policy carefully.

  1. Contact our Support team via email (Allfolks.official26@gmail.com) within 5 business days of receiving the order.

  2. Provide us with your order ID details and your request to return/refund your order. Kindly attach an image of the product and the invoice for our reference.We will pick up the  products within 3-4 business days.

  3. The return/ refund will be initiated basis the conditions mentioned below:

Return Policy

  1. Returns can be requested within 5 working days from the date of delivery.

  2. Eligible Reasons for Return:

  • The product does not fit.

  • The wrong product was delivered.

  • The product has a manufacturing defect.


Return Conditions

  • The product must be unused, unworn, and in its original condition.

  • All original tags, labels, accessories, and packaging must be intact.

  • Proof of purchase (invoice or receipt) is required for our reference.

Non-Returnable Items

  • Products that have been used, worn, washed, or damaged by the customer.

  • Products without original tags and invoice


Refunds 

  1. Once the returned product has been inspected and approved, the customer may choose a refund, exchange.

  2. Approved refunds will be processed within 5–7 business days using the original payment method.( We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self ship the product(s).)

  3. If you receive a damaged or defective item, please report it within 48 hours of delivery along with photos or videos as proof at allfolks.official26@gmail.com. The pick up process will be scheduled immediately.